Troubleshooting

Quintic would recomend 2 video software conversion programs,

i) Free Download – Moyemedia Leawo http://www.moyeamedia.com/video-converter/avi-converter.html

ii) Movavi software – Good quaility videos (Approx £34.95 for single user licence) https://www.movavi.co.uk/videoconverter/

How to use Movavi

• To import the desired clip, click on the ‘+File’ button on the 2nd toolbar from the top, select the video, and click ‘Open’
• It should then appear in the light grey box, with it’s state as ‘Not Converted’ – click on the video name
• Using the tools at the bottom to select the required output type. Quintic recommends using the Preset option of ‘Xvid Video (*.avi)’. Click on the dropdown menu and select this option.
• Click on the ‘Settings’ button, then under the ‘Video Codec’ dropdown, select  ‘Xvid MPEG-4 Codec’ and click ‘Ok’
• Select an output destination on your computer where you wish to save the video. (If you wish to change it from the preset, press ‘Browse’ and select a new directory).
• If you wish to trim in the video clip before converting it, use the small triangles under the preview window on the right hand side, and drag them in.
• When happy, click on ‘Convert’.
• Your new .avi video file will be produced and available to view within Quintic. (Your original video will be left unchanged)

Quintic software has been designed so that the software can be used in both administrator and user account modes.

Windows Eight has two main types of user accounts:  Administrator and Standard
Windows Seven has two main types of user accounts:  Administrator and Standard
Windows Vista has two main types of user accounts:  Administrator and Standard
Windows XP also has two main types of user accounts: Administrator and Limited

Instructions and information:

1. Installation : To install Quintic an Administrator Account must be used, i.e. only an Administrator Account can install the system effectively.
2. Trial Mode : The software always loads in Trial Mode. This mode is accessed via the “Register Later” option and allows the use of an effective but limited version of the software for 21 days. It then stops working unless a valid Quintic Licence has been registered.
3. Quintic Licence Registration – Full Program :
   a) Fully registering a valid Quintic Licence via the “Register Online” option will access full permanent program. Again this must be done in an Administrator Account.
   b) Due to default restriction settings on Microsoft Operating Systems, the full permanent program may require certain video codecs to be re-installed to allow video playback. If an indicative message appears during usage, please refer to the codec advice section within the Troubleshooting chapter of the Quintic Tutorials for guidance.
4. Access by any User Account :
   When the software (in Trial or Permanent mode) has been installed via an Administrator Account, the software can be accessed and used by double clicking on theQuintic shortcut icon on the desktop of any User Account.
5. Uninstalling (Unregistering) the Quintic Licence:
   Quintic Licences may be uninstalled only by an Administrator Account. Open the Quintic program and proceed via the Help Menu tab. Select ‘Help’ and then select ‘Uninstall Quintic Software’. Follow the onscreen instructions or for more assistance please refer to the Uninstall Section within the Quintic Tutorials.
6. Reasons for Uninstalling (Unregistering) the Quintic Licence
   a) to make fundamental changes to the PC (e.g. re-formtting hard drive) which otherwise could cause the Program to be locked out – the Quintic Licence can be re-installed afterwards in the usual way.
   b) to move the Licence to a different PC.
   The automated system (in v) above) allows this twice in any 12 month period.

When capturing video, a hidden file called sample.avi is generated. When you trim in and trim out it is this file that is edited. When you next capture, this sample.avi file gets overwritten with the new footage. When first using the camera capture feature within Quintic you may find that frames are dropped during the capture process.

To overcome this, it worthwhile defragmenting your hard drive. When you use the same file over and over again, writing, rewriting, saving, and deleting parts of it on the same disk, the file becomes fragmented. That means that although you can’t tell, your operating system is storing all the data from that file as separate packages of information, distributed on different parts of the disk. Although fragmentation does not lose the information contained in the file, it does eventually slow down access to the file itself, because Windows must search the whole disk to create the sum of the file’s parts. Defragmentation collects all those parts into one stream of data again, speeding up your system.

To defrag your hard drive for better capture performance do the following:

1) Capture 30 seconds worth of video using the camera capture software within Quintic (do not worry if frames are dropped during this process).
2) Close down Quintic and all other applications.
3) Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Defragmenter.
4) Select C: drive and click on defragment. Note: depending on the size of drive and number of files this process can take a long time (allow for at least an hour).
5) Re-Capture using Quintic. After defragmenting, if you still experience dropped or missing frames then it is likely that your computer is not powerful enough. Please email your computer specification to Quintic for clarification.

If when saving a video clip the Quintic Capture program stops working, Quintic would suggest that you please update AviSynth. Due to windows operating systems constantly updating conflicts can occur, if you get the message ‘QuinticCatureXXX.exe has stopped working’ when trying to save a video file please download the latest version of AviSynth.

• To Download the latest version of AviSynth 2.58, please click on the icon (Windows Seven, XP and Vista operating systems).
• Select save and save the AviSynth program to your computer.
• Before installing please remove the current version of AviSynth from your computer via the add remove programs option within control panel.
• To install AviSynth 2.58 double click on the saved executable and follow the onscreen instructions.

Once AviSynth 2.58 has been installed the computer may need to be restarted for changes to take effect.

AviSynth 2.58

When using Quintic Capture, an inbuilt web cam can be recognised as a default camera, to disable the web cam to allow capture from upto four video camcorders please follow the instructions below. Note: Quintic has a limit of four camera LIVE capture.

Before following the instructions below please disconnect any other cameras that are connected to your computer.
Right click on the My Computer icon found on the computers desktop or on the start menu and select ‘Manage’

For step by step instructions on disabling a Web Camera please visit Appendices > Troubleshooting Tutorials